Thank you for shopping with Hedgeroe Home. We want you to love every piece as much as we do, but we understand that sometimes something is not quite right.

Accessories — 30 days

You have 30 days to change your mind about an accessory. Return it in the condition it reached you and we will refund the cost of the piece. This covers cushions, lamps, shades, throws, tableware and accessories.

• Pieces must come back unused, in their original packaging, with any tamper seals intact.
• Please bring or enclose proof of purchase — a store receipt, gift receipt or order number.
• Small items can be returned to the showroom, which is the quickest way.
• Refunds are made to the original payment method and processed within ten working days of the return reaching us.
• Return postage is at your own expense unless the piece is faulty or was sent in error.

Online orders — your 14-day right

Because you buy online without seeing the piece, you also have a legal right to cancel within 14 days of receiving your order, and a further 14 days to send it back. This right applies in addition to our 30-day accessories policy, and covers most goods.

It does not apply to bespoke, made-to-order or made-to-measure pieces, or to fabric cut to length, as these are made to your specification. To cancel, email info@hedgeroe.com or call 01 2948932 and tell us. Where a piece is returned having been handled more than was necessary to check it, we may reduce the refund to reflect the loss in value.

Furniture

Furniture is a considered purchase, and we give as much advice and help as we can before you commit — including measurements, samples and photographs of the actual piece. When your order arrives, our delivery team will remove the packaging and place the piece in the room of your choice.

Furniture bought in the showroom, where you have seen and inspected the piece, is sold as final and cannot be returned or exchanged other than where there is a manufacturing defect. Furniture bought online is covered by the 14-day cancellation right above; the cost of returning a large piece is yours unless it is faulty.

Bespoke by Hedgeroe

Bespoke pieces are made to order. Once your order is confirmed a deposit is taken to begin manufacture, with the balance due within 48 hours of delivery. We do not accept returns on bespoke items — furniture, lighting, fabric, curtains or blinds. All bespoke sales are final, except where the piece is faulty.

Faulty or damaged pieces

If something arrives damaged, or a fault appears later, tell us as soon as you can and send a photograph if you have one. We will repair, replace or refund it. Replacements are like for like; where the same piece is no longer available we will substitute something similar up to the same value. None of this affects your statutory rights.

Not refundable

Gift cards, fabric by the metre, made-to-order and bespoke pieces cannot be refunded or returned.

Returns address

Hedgeroe Living Ltd
Unit 1, The View
Carrickmines Manor
Carrickmines, Co. Dublin
D18 C6V4
VAT registration number: IE 9668884A

Questions? Call 01 2948932, WhatsApp 087 609 5544, or email info@hedgeroe.com. We are open Monday to Saturday, 10am to 5pm.